1. Location, location, location
2. Go pop-up
3. Embrace the concept
4. Be co-operative
5. Self-storage is not just for storing
6. Hanging on the telephone

ACTION PLAN

• Think about what kind of space your customers are going to feel comfortable in
  do they need privacy?
  or accessibility?
  or a congenial atmosphere?
• If possible make sure your space will be able to grow with your business, at least for the first few years. It will be a lot less disruptive that way.
• Put yourself in your customers’ shoes and try out your own answering service. If you are happy with it, great. If not, change it.